THE BEDFORD REGENCY

PRICES AND TAXES

All prices and taxes remain consistent with the booking date. Payment cards must be registered under the guest's name.

DAMAGE DEPOSIT

On check-in date, a damage deposit of $100 will be authorized on the guest's credit card.

We do not accept cash or debit cards.

If the credit card provided is found to be invalid, the guest will be sent an email notification.

It is imperative that a new valid credit card is provided by 10:00 am on the check-in date.

Failure to do so will result in the cancellation of the reservation, and there is no guarantee of securing a new booking.

PAYMENT

The room rate are due at check-in and can be paid by credit card, debit or cash.

We accept major credit cards, national debit cards, or cash payments for the room rate.

TERMS AT CHECK-IN/CHECK-OUT

A valid ID must be presented at check-in, and the payment card must be in the guest's name.

If the payer is absent during check-in, please request a Credit Card Authorization Form by emailing frontdesk@bedfordregency.com.

Check-in time is at 4 pm, and check-out is at 11:00 am. Early arrivals can store luggage with us.

Minimum age to check-in: 19 years old.

Late check-outs incur a fee; consult the front desk for details.

Invoices are available upon request.

ACCESSIBILITY

While most rooms are accessible via elevator, some have steps and bathtub showers.

Please reach out to the front desk for accessibility information.

SPECIAL REQUEST

Send any special requests via message or email (frontdesk@bedfordregency.com).

Room numbers are not guaranteed, but the hotel will do its best to accommodate your request.

HOTEL ZONE PARKING (Short period – 10 minutes)

Use the hotel zone for checking-in or checking-out.

The temporary 10-minute loading zone is beside the New Balance Store. Located at the intersection of View Street and Goverment Street.

HOTEL PARKING (Long period - overnight)

Situated half- block away from the hotel, self-secure public pay parking is available for guests. License plate must be registered before parking. Priced at $20/night plus tax.

Our parking is a 2-Step Process

1) Before You Arrive:

Please email us at info@bedfordregency.com with:

• Your name
• Check-in date
• Reservation number
• Your license plate number
• Province or territory where the vehicle is registered

Once we register your plate, we’ll send a confirmation e-mail.

2) When You Arrive:

 A) If you have a confirmation e-mail:

• Head straight to The Bay Centre Parkade
•  616 View St – just half a block from the hotel

 B) If you do NOT have a confirmation e-mail

• Use the Hotel Loading Zone
• Corner of View St & Government St (beside the New Balance store)
• Look for 2 parking spots just before the corner on View Street
• Stop by the front desk – we’ll register your plate and get you parked

ROOM TYPES

Various room types are available, each with unique descriptions.

Please read the room description before booking, as the same room type may have different furniture and layouts.

The fireplace is available only during the colder months. Please contact the front desk to confirm availability dates.

As a result of our exceptional downtown setting, noise from outside may be present in some rooms.

LOST & FOUND

Guests are responsible for their possessions; the hotel is not liable for lost items.

If items are found, the cost of shipment will be charged to the guest's credit card.

SMOKING POLICY

The Bedford Regency is a fully non-smoking hotel.

Guests violating the smoking policy will be responsible for additional cleaning costs, starting at a minimum of $200.

PETS

Please note that our hotel does not accommodate pets.

However, service dogs are an exception, and documentation must be presented during check-in.

If you have a service dog, kindly send an email to the hotel in advance to notify us.

FIREWOOD

Firewood is available for $20 per bundle; please request it at the front desk.

HOUSEKEEPING SERVICE

Housekeeping is available upon request.

Place the "make up my room sign" on your door before 12:00 pm on the desired day, and service will be provided between 1 pm and 5 pm.

Fresh towels, amenities, coffee and tea can be requested at the front desk at any time.

HOTEL CANCELLATION POLICY
Please refer to the cancellation policy provided on your reservation (confirmation letter).

EARLY CHECK-OUT
Early check-outs follow the same cancellation policy as above.

NOISE FROM OUTSIDE
Please note that Victoria is a vibrant and lively city. Due to our central location, some rooms may experience noise from outside. As this is beyond the hotel's control, compensation is not provided. Earplugs are available at the front desk upon request.